Close cooperation with customers is at the core of our company
philosophy. Direct contact between customer employees and our
own employees is something we prioritise. Commitment, fast re-
sponse times and high availability are important pillars in how we
relate to our customers.
To optimise direct channels of communication, we attach great im-
portance to our sales staff acquiring the broadest range of techni-
cal knowledge possible. In this way, we believe that we can cre-
ate optimal, personalised customer relations at both technical and
sales levels. This is what we understand as presenting “one face to
the customer”, and this is what creates transparency!
Authoritative statements
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