Our corporate values mean we perform with passion, reliability,
ambition and sustainability. But our actions are not restricted
by fixed principles. We want to give customers pragmatic and
straightforward solutions to their problems. A non-hierarchical or-
ganisational structure helps to achieve this – with even the boss
getting involved! Our global, localised sites and service stations
mean we can always respond quickly and in the right time zone
while taking into account local circumstances. This is what we
understand as customer proximity and what maximises customer
comfort and convenience. A decentralised organisation enables
processes to be optimised, and non-bureaucratic structures al-
low us to act fast while focussing on solutions for the benefit of
our customers.
Short decision-making channels
Decentralised organisation
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