Passion for detail – for Olaf Christian, that is one of the keys to the company’s success. Originally from Oldendorf near the town of Stade in northern Germany, he has been maintaining an installed base of some 170 interior mixers for more than 15 years now and is responsible for customer service throughout France. His job is to inspect the machines, assess their condition, and identify any wear, in order to minimise downtime due to unscheduled shutdowns. His detailed first-hand knowledge also makes Christian the perfect candidate to manage the spare parts business. In addition, he implements complete projects in the area of general overhauls and takes charge of installation planning and system upgrades. The complexity of the work is a source of satisfaction for Christian: “Keeping customers satisfied brings new challenges every day. I really enjoy the direct contact with the customers and the communication and interaction with the different HF teams in France.”
In his day-to-day work, Christian spends a lot of time travelling. The service expert places an especially high value on family as a result. Early on, Christian developed a particular affinity for France and its savoir-vivre. His work in the field of rubber mixing technology for the companies Werner and Pfleiderer brought him to France in 1992. Today Christian lives in St. Cloud – west of Paris not far from Versailles – together with his wife, a Frenchwoman, who works in the banking industry as the head of a controlling department. Their 21-year-old son is studying graphic design in the French capital.
Christian takes a very positive view of HF MIXING GROUP’s prospects for the future, not least because the fusion of the different companies provides the opportunity to offer expanded services in France and to combine the best technologies and ideas. But Christian finds that the new dimensions of the organisation also impose new demands. In order to get to know the colleagues from the different locations better, he believes that it would be useful to plan even more customer visits together. That would promote internal and external communication.